Oct 272016
 

When I headed to Turkmenistan back in June, I did knowing that it would likely be the last time I got to experience the delights of Lufthansa First Class for a very long time. So, I went out of my way and backtracked all the way to LA in order to fly LA-Frankfurt-Dubai, and it was an amazing flight! Only thing that was better was that I ended the trip with a flight home on Cathay First. It was an epic trip.

Also, I haven’t been on a plane in nearly six weeks, and it’s been wonderful. Except for the fact I’ve been working 70+ hour weeks for the last month to prepare for a series of conferences I have to put on before the end of the year. Unfortunately, over the last two weeks I’ve ben dealing with a pinched nerve in my back which was persistently annoying until this past Sunday – when it flared up to the point it was nearly an 8 of 10 on the pain scale. There was no way my flight today was physically possible.

On the upside, after three straight days of chiropractor visits, it’s at the point I’m pretty certain I can fly in a couple of days. Called to reticket, and unfortunately my bargain United P fare is not an option…and I had to rebook into full J.

Called United, and their wonderful IT was at work again, but eventually it worked…I managed to upgrade from J to F in both directions…going on United where (for now) I’m the only person in first and returning I’ll get to enjoy Lufthansa First. Unfortunately, only an hour connection in Frankfurt, so getting to the lounge and getting a new duck is looking remote. But, where there’s a will there’s a way! Stay tuned…

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Oct 182016
 

I’m not sure what I was thinking when I booked my flight out of Reykjavik for 7:45 in the morning, with the airport more than an hour from the city. There are two flights to London. I could have easily booked the later one. I think it came down to two things: (1) the earlier flight was on a 767 which is pretty rare on Icelandair (only two of their approximately 30 planes are 767s) and (2) I wanted to get to London in time to be able to enjoy the afternoon.

That said, when it came time to catch the 4:30 am bus to the airport, I definitely wasn’t thinking it was such a great idea. Fortunately, misery loves company, and my mother and brother, along with friends Mark and Beth were on the same bus. They were on the Delta flight back to Minneapolis which left about the same time, so we all set out into darkness together.

The hotel was once again confused at checkout, and tried to put all the rooms on my credit card. Fortunately we figured it out in time, and miracle of miracles the FlyBus shuttle actually showed up right on time to take us to the central bus station for our onward bus to the airport. Not too much to tell here. It was dark, I dozed a bit on the bus, and we got to the airport right on schedule.

Check-in for Icelandair business was nice and easy with no line at all, and soon we were all upstairs to immigration and security. Before getting there there was a huge duty free shop that everyone was stopping at, and I spent my last few kroner on some Icelandic chocolate to bring back to coworkers. The Icelandair Saga lounge is right before immigration and security, so I said goodbye to everyone who had joined me as they headed through immigration and security to their Delta gate.

At around 6:30am the Saga Lounge was absolutely packed, to the point I had trouble finding a seat. It seemed most of the flights from North America had arrived, and people were waiting on their connecting flights to Europe. I finally managed to find a seat, the coffee machine made a decent triple espresso, and I got some skyr with fresh berries for breakfast:

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There were also tasty make-your-own sandwich supplies set out for something a bit more substantial to eat:

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I left the lounge a bit on the late side which was the right call, because by the time I got there there was zero line for immigration and security. Good timing! I walked past the Delta gate on the way to mine, and said one last goodbye to mom and friends, and as I got to my gate (filled with very weary looking tourists) they were just about ready to board.

Icelandair flight 450
Keflavik, Iceland (KEF) to London, Heathrow (LHR)
Depart 7:40, Arrive 11:45, Flight Time: 3:05
Boeing 767-300, Registration TF-ISO, Manufactured 2000, Seat 2D
Miles Flown Year-to-Date: 140,780
Lifetime Miles Flown: 2,329,917

The 767s on Icelandair are configured in a 2-1-2 layout in business class, and feature the same miserable approximately 38 inches of pitch that the 757s do. The one saving grace is that if you take the middle seat at least you don’t have to climb over anyone…or have anyone climbing over you. Pre-departure beverages were offered, and it was a mystery orange juice. I asked the flight attendant what kind of juice it was, and her very helpful answer was “fruit.” Uh, ok? One shot of fruit juice coming up.

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I had pre-ordered my meal again, and went with the Icelandic tapas. Overall, I’d have to say this meal was more of a miss than a hit. Rather uninspired selection of packaged breads, very bland meat and cheese, and some prawns in a creamy mayo sauce which went untouched. I still won’t do prawns on a plane. That said, the mimosas were super generous, and served with the entire bottle:

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Upon clearing my plate, she insisted on bringing me another mimosa…

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…there may have been a third mimosa before landing. But what happens in Iceland stays in Iceland…

Unfortunately, Heathrow saw fit to be its usual miserable self. It was a warm day in London, nearly 25C and the immigration queue was more than an hour long. I decided to angry tweet the airport, which responded immediately by saying they were sorry and asking which terminal I was in. Once I sent them that, silence…

An hour later I was very glad I had pre-purchased Heathrow Express tickets, because there was no way I was going to deal with the tube after more than an hour waiting for immigration. Quick trip to my hotel with a quick connection to the tube at Paddington, and I was there.

Decided to try something different this trip, and explore SPG’s relatively new Tribute Collection. I stayed at St Pancras at the Great Northern Hotel, which I’ll give a brief review of here. The staff were fantastic and friendly, happy to help out with anything you wanted. I kept extending my original one night stay a night at a time, eventually staying four nights, and they were more than happy to help out each time. Including getting me a room for the third night on points when the property showed completely sold out.

The room was…tiny. Despite showing rooms online, they claimed there were no upgrades, and the standard room was like a closet.Maybe twice the size of a double bed and that was it! However, the air conditioning was ice c0ld, and the room did its job. Location was also fantastic, so I think I will probably stay here again on my next trip. Much better than my experiences at other SPG properties in London without functional AC, semi-aloof staff, and ancient properties with squeaky floors and thin walls.

I had a nice four days in London, even though my original plans had changed. I won’t be writing about my trip back to DC because, well, it was sponsored in the end which makes it non-bloggable. It was a pleasant surprise at last minute notice, and even better – Icelandair business class tickets…even the cheapest bucket…are completely changeable without a penalty charge. I put it off three months into the future, and now apparently I have an excuse to get back to Helsinki!

That caps off my final country trip. Amazing time, and completely thrilled that so many family and friends made the time to join me for it. It made it an incredibly memorable trip and a very special experience. Now, to start returning to places for another go around…

Sep 152016
 

The big day had finally arrived, and it was time to head off to Iceland to visit my 196th and final country in the world. I had a group of about 35 family and friends joining me, a couple of whom were already in Iceland. About ten of us would be on the same flight to Reykjavik, meaning I would have a good group to witness “the moment” with me.

Caught a Lyft with my friend and neighbour Garrett to Dulles Airport. Garrett deserves special mention as the person who’s kept my plants alive, collected my mail, and even mailed me pictures of visas I forgot at home for all these years of travel. I definitely couldn’t have done it without his help – not to mention he helped save me from being deported from India back in July!

Arrived at Dulles, and check-in was relatively drama-free, except for the guy in the Saga (business) Class line in front of us, who was throwing a fit that they wouldn’t let him bring his rolling back on the plane as hand baggage. After forcing him to check it we checked in, and my (much larger) rolling bag was accepted just fine. Fortunately he didn’t see that…we later saw him in a middle seat somewhere between purgatory (row 20) and the final level of hell (row 35)…so maybe that explains it.

The check-in agent was completely unaware of the rules for lounge access, and thought I probably got a guest, so was nice enough to give Garrett a lounge invite as well despite the fact he was in economy. Off to the Air France lounge it is, where an appropriately-French reception of (several glasses of) champagne and some cheese awaited:

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Shortly after we arrived my friend Greg from Philly joined us since the Air France lounge also participates in Priority Pass and a few other programs, and my friend Phil showed up a bit later fresh from finding a shower at a friend’s place after a JetBlue redeye from the West Coast. Off to the gate after a bit, where our chariot awaited:

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Unfortunately, despite kissing up to Icelandair on twitter over the past couple of weeks and dropping lots of hints, there was no priority boarding or special recognition at the gate. There was actually no priority boarding of any sort, so I just shepherded the crew to the front of the scrum and on board.

Icelandair flight 656
Washington DC, Dulles (IAD) to Keflavik, Iceland (KEF)
Depart 14:10, Arrive 23:40, Flight Time: 5:30
Boeing 757-200, Registration TF-ISD, Manufactured 1991, Seat 2D
Miles Flown Year-to-Date: 139,600
Lifetime Miles Flown: 2,328,737

Upon boarding, champagne was quickly dispensed to Phil and I, and bottled waters were waiting at our seats:

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Pre-flight champagne celebration selfie:

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What’s to eat on the shortish flight to Reykjavik:

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I’m not sure a started called “ugly” sounds appetizing, but hey, when in Iceland…

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This would be a good place to say a bit about the seats. Icelandair 757s are pretty much the same seats that have plied routes in the US domestically for the last 30 years. Two by two configuration up front, with a few extra inches of legroom over coach. There was nothing special about the seats, but they were comfortable enough for a short daytime flight. I certainly wouldn’t want to try getting sleep in these seats, however. Fortunately, Icelandair has some daytime flights like ours which meant no need to try and sleep on a plane.

Shortly after take off, I asked for a red wine, but apparently I was getting white. The flight attendant was…not the most attentive…and seemed a little frazzled, so I figure it would go fine with the unusual pre-meal munchies that were essentially toffee-covered popcorn. I mean, it was nice to have something other than a ramekin of nuts, but this was…different. That said, it went decently well with white wine (better than it would have with red) so win-win…maybe?

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I had spotted on Icelandair’s website that you could pre-order from about eight different meals, and decided to go this way. It was a good call, because the three options on the main menu didn’t look that great to me, and the lamb I had was rather delicious. The ugly cheese was pretty tasty as well…and I finally got my red wine! The pre-ordered meal was also good because it meant that we were the first ones served. No plate for the bread, but it was super tasty!

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I spent part of the flight kissing up to Icelandair on twitter, but it continued to get me absolutely nowhere…beyond a congratulations. I should also point out that Icelandair’s entire fleet is WiFi equipped, and it is supposed to be complimentary in Saga Class. However, it wouldn’t recognize my confirmation number or ticket number, meaning I had to pay. AmEx was kind enough to immediately wipe off the charges when I called to dispute them.

With about 90 minutes left in flight, Phil and I were feeling a bit hungry. We had been pressing the call button every 30-40 minutes to get wine refills (the crew was definitely not proactive at all), but this time decided to ask if they had any snacks to eat. The…rather attractive gentleman working economy quickly came back with some Pringles, Icelandic “boxerchips”, and some trail mix as well as more wine:

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Gorgeous sunset as we crossed over Greenland:

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Greenland certainly looked rugged and desolate:

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The rocky east coast of Greenland:

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We landed about 10 minutes ahead of schedule, and unfortunately did not get a gate. Victory selfie on the tarmac right after setting foot in my final country:

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Immigration was quick, despite the agent making a comment about all the visas in my passport. I told him Iceland was my 196th and final country visited, which was merely met with a very stoically-Scandinavian “that’s nice.” Hah!

Post-immigration I was looking for the perfect spot to take a pic, and found this. Welcome to #196!

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Overall, Icelandair was solid. I went into it expecting domestic first class, and that’s exactly what we got. Garrett unfortunately forgot his phone on the plane, and didn’t realize it until we were well past immigration. He found an Icelandair agent and told them, and much to our surprise he was reunited with his phone only 20 minutes later. Definitely scores big points for Icelandair in my book, as in the US you’d almost certainly never see it again.

A few more thoughts on Icelandair, from the friends who were in economy. There’s no food served – at all. It’s the low cost model where there’s plenty available for purchase, but nothing is complimentary. Something to keep in mind if you’re flying them in economy. They essentially function as a low cost airline, and even in Saga Class it wasn’t completely free what was complimentary and what you were expected to pay for. Turns out, everything was complimentary…and apparently whatever and as much as you wanted.

We had pre-booked the FlyBus, which runs continuously from the airport to the central bus terminal in Reykjavik about 50 minutes away. On the ride we got really lucky and saw the Northern Lights, so that was a super bonus for the drive into town. Unfortunately, they didn’t show up any of the other nights we were in Iceland. When we got to the bus terminal, however, it was a disaster. We had paid the extra for a transfer to our hotel, and after waiting over 45 minutes with no transfer in sight (remember, it’s about 2am at this point) we gave up. Fortunately, my friend Kirsten’s Air BnB host was getting impatient, and he drove the 2km to the bus terminal to pick all of us up. Her apartment was right across the street from our hotel, so it worked out super well. Supposedly this isn’t the norm with FlyBus, but next time I would think twice about paying the extra for the transfer and just grab the short cab from the bus station. Especially with multiple people you would probably break even.

Now, it was time to get some sleep and get ready to enjoy the first day in Iceland!

Aug 142016
 

The best part about The Wing lounge was that I could watch the boarding gate while sipping champagne, and as soon as they announced boarding I could just stroll downstairs and to the front of the line. Nice view of our plane:

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There were a few agents milling around, and as soon as I told one “first class” she escorted me straight to the front of the line and the jetway.

Cathay Pacific flight 846
Hong Kong (HKG) to New York, John F Kennedy (JFK)
Depart 18:45, Arrive 22:40, Flight Time: 15:55
Boeing 777-300ER, Registration B-KPL, Manufactured 2009, Seat 2A
Miles Flown Year-to-Date: 136,159
Lifetime Miles Flown: 2,325,296

I was looking forward to an amazing flight this time, having gotten some tips from frequent Cathay fliers. My previous experience was Hong Kong to London, and while I thought it was a great flight, I didn’t think it was amazing. After 195 countries, I still have things to learn…and the reason I felt the service wasn’t “amazing” before is because part of their amazing service is not disturbing you if you don’t want to. However, use the call button, and they are more than happy to help. Today’s crew provided a warm welcome, and showed me to my seat:

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Welcome about glass of Krug was poured:

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Tuna amuse bouche while boarding was taking place and Krug was being enjoyed:

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Krug with a view:

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Today’s menu:

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Shortly after takeoff the sun was already setting, and more Krug was offered with mixed nuts. This is a small area for improvement, as almonds and cashews aren’t really an inspired choice. I think Lufthansa’s macadamia nuts may win in this category:

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Table was set, Tom Cruise was pouty, and caviar was served:

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Caviar close-up, complete with the mother of pearl spoon. It’s a toss-up who does the best caviar service, but Cathay is definitely one of the best!

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The cauliflower cream soup was pretty bland, and just had a few bites:

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Breaking all my rules had the salad with prawns, and ate them. I figure if anyone can serve non lethal shellfish on a plane it’s Cathay. It was good, but as with the soup rather bland.

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The pork chop was enormous, and the veg flavourful and quite tasty:

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Cheese course was solid, but I have to give the nod to Lufthansa here…if only for the variety of crackers and a few more cheese options:

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At this point, absolutely stuffed, I declined desert and had the bed made up. I didn’t want to sleep for too long so that I could hopefully fall asleep again shortly after landing at 1030p in New York. Still slept 6-7 hours, and woke up with about five hours left in flight. Now, about that dessert I skipped…time for tea and dessert with another movie:

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About two hours prior to landing seemed like a good time for breakfast. Nice fruit plate, croissants and muffins, and some fresh squeezed orange juice to start things off:

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I had heard rumours this was possible, and the flight attendant seemed a bit confused when I asked for it…but hello scrambled eggs topped with caviar, bacon, sausages, and mushrooms:

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…of course, caviar and scrambled eggs wouldn’t be complete without a glass of krug!

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Overall, an amazing Cathay experience – I couldn’t have asked for much more! Super friendly crew, very comfortable seat, and when I mentioned the cabin was slightly warm they were happy to turn it down a bit. I would have to say with this experience Cathay is right up there with Lufthansa, Singapore, and ANA as my favourite airlines in the world to fly in first!

No drama at all with immigration thanks to Global Entry, and hailing an Uber at JFK was also really easy. Short ride to the hotel for the night.

Change of plans meant I had to head straight to DC from New York instead of going on to Toronto as originally planned. This meant an overnight in New York, or taking a 1am regional train. It was an easy choice, and I stayed at the Sheraton Hong Kong….I mean Sheraton LaGuardia East…in beautiful downtown Flushing…named for being a bit of a toilet…

Uber to LaGuardia in the morning where I had breakfast in the AmEx Centurion Lounge first. Glass of Veuve Cliquot and some eggs benedict while doing some plane watching:

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I haven’t seen a plane this yellow since Hughes Air West in the 1980s!

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Proof I was back in ‘Murica….is it wrong I was hoping it would spontaneously combust?

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Caught the shuttle bus over to the old Marine Terminal for my next flight.

Delta flight 2713, Operated by Shuttle America
New York, LaGuardia (LGA) to Washington DC, National (DCA)
Depart 12:00, Arrive 13:22, Flight Time: 1:22
Embraer E-170, Registration N872RW, Manufactured 2006, Seat 5A
Miles Flown Year-to-Date: 136,373
Lifetime Miles Flown: 2,325,510

Can’t say too much for being in coach, but hey, 40-50 minutes max flight time in economy comfort with a free firefly and orange juice and snack can’t be beat! Only downside was no Biscoff catered today:

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On approach to DCA…welcome home!

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Overall a fantastic trip, and couldn’t have asked for a better set of flights to end my penultimate country tour with. Now there’s only one more to go with Iceland coming up just over two weeks away!

Aug 122016
 

Had to wake up way too early to head to the airport to make my way home, but the good news is the KLIA Ekspres train was right across the street, and from the previous two days I knew it was completely reliable. Unfortunately, Starbucks wasn’t open at this early hour, so I had to make my way to the airport only semi-alert. Fortunately, the train routine was easy, and I made it to Cathay Pacific check-in hardly an hour after rolling out of bed. Not bad at all considering the airport was nearly 40 miles from the hotel!

My flight was leaving from the satellite terminal, but before grabbing the train there, I made the most important stop of the morning. I might be next in line to rule North Korea, apparently:

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Headed next to the Malaysia Airlines lounge to get some breakfast. I hadn’t been here in 10 years, and back then it was because I was flying LA to KL to Sydney on Malaysia first awards on their 747s. These were a great use of Northwest Airlines miles back in the day, and Malaysia did first class right. One of the first airlines to offer individual pods in first, and the Golden Lounge in KL was amazing, complete with a dining lounge, sleeping lounge, and water features.

Unfortunately, as part of their restructuring they have almost completely eliminated first class, and the lounge has suffered massively as a result. Only the seating area remains, and the dining room and all other nice amenities are gone. The lounge is maybe a third of the size it used to be. On the upside, it was arctic cold to the point I had to put a hoodie on to be comfortable, but it’s sad to even consider this a first class lounge any more.

Bit of cold breakfast to start:

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Best part of the lounge was a make your own nasi lemak station…mmmmm!

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Headed to the gate after just 20 minutes in the lounge (like I said, trying to maximize sleep) and our One World liveried Cathay A340 was waiting for us:

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Boarding began just five minutes after I arrived at the gate, and we were set to go!

Cathay Pacific flight 720
Kuala Lumpur, Malaysia (KUL) to Hong Kong (HKG)
Depart 8:55, Arrive 13:05, Flight Time: 4:10
Airbus A340-300, Registration B-HXG, Manufactured 1998, Seat 16K
Miles Flown Year-to-Date: 128,087
Lifetime Miles Flown: 2,317,224

There were only four empty seats in business today, and amazingly two of them were on either side of me. This was a good thing, because there were several small children in business and they weren’t the quietest creatures. I was lucky to have a seat in the K side of the plane, because the seats are arranged in a 1-1-1 layout, and the K seats have their own aisle, with the other two rows sharing an aisle. With three of the K seats empty, this side of business was much quieter.

I love the concept, and layout, but these seats were super narrow! Fine for a short flight, but my shoulders actually both touched the walls of the seat it was so narrow. Great for a regional flight, but would be super uncomfortable for anything longer!

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On a positive note about the narrow seat they were so narrow that when extended the reading light doubles as a microphone:

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Today’s breakfast menu:

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Safety video entertained me…in case of overwater evacuation, stuff your baby into the inflatable pod and throw it out the window:

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After takeoff, a mimosa to get things started off:

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Next up was a fairly tasty fruit plate as a first course:

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I went with the Malaysian Stir Fried chicken for breakfast, and it was delicious. The croissant and jam were also quite good. …and yes, I did set a terrible example by having more mimosas for breakfast!

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On approach to Hong Kong:

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Overall, a very pleasant flight. The seats were awesome for regional, but anything overnight or more than 6-8 hours would be seriously uncomfortable for a larger person. As usual, Cathay service was amazing too, and overall another excellent experience.

Arrived in Hong Kong a few minutes ahead of schedule, where apparently it’s wife cake season…happy wife, happy life!

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Grabbed another Starbucks to try and stay awake, and then made a beeline for the Pier lounge. I’d learned on previous trips it was worth the extra walk compared to the Wing lounge, and even though it was much more crowded than a previous visit, it still felt quiet and relaxing. I caught up on a couple of hours of work, before heading to the dining area for a late lunch. Rosé and seared tuna to start:

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The Pier menu:

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Dandan noodles, aka crack noodles. I could eat multiple bowls of these if allowed….delicious:

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…finished off with sticky toffee pudding…mmmmm!

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Spent about four hours total in the lounge including a nice long relaxing (and useless, do to the warm temps and high humidity in the Hong Kong airport) shower, and soon it was time to head towards my gate for the flight to New York. 80 minutes pre-flight they still hadn’t posted the gate, but knowing that London, Europe, and US flights tend to leave from closer in gates, I decided to start the long walk back to The Wing lounge in hopes of being closer. Sure enough, five minutes after leaving the Pier they confirmed Gate 2 and so I had time for one last glass of bubbles in the sweltering hot Wing lounge before boarding the onward flight to New York…

Aug 112016
 

Ended up sleeping in a bit…so much that I actually missed breakfast in the Le Meridien lounge. That was no problem, however, because in KL Sentral Station just across the street there was a…you guessed it…Starbucks which did a great job of fueling me.

Grabbed a super inexpensive Uber and headed over to the Petronas Twin Towers…and got there just as the sky was about to open up and dump rain:

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Wandered the mall a bit as the rain let up, and then grabbed another Uber X out to the Batu Caves. The Ubers were so inexpensive in KL that I didn’t mind asking the driver to wait 30-60 minutes while I explored, and he was more than happy to do so. The roundtrip plus nearly 40 minutes of waiting time was still less than $30. Unfortunately, I didn’t get any pictures I was really happy with, so I’m going to recycle some from a trip about ten years ago. The long staircase up to the caves:

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The one thing that struck me in the ten years since I’d been there was the complete absence of the monkeys. The place used to be crawling with wild monkeys:

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To the point they would sell you bananas to feed the little guys, who were not in the least afraid of humans:

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After getting back to the hotel with Uber, I head to pack up for my trip to Penang. On my original itinerary (as booked when I left the US) I had planned an overnight in Penang in case I misconnected. I didn’t want to miss the start of my ticket home. However, I found out that all the flights to Penang were out and back, so wasn’t too worried. Plus, with the originally planned detour to Australia, and now detour to Mumbai, I really didn’t have time for this.

Fortunately, I booked a two night stay in KL, and on the full day it would be easy to fly up to Penang and then turn almost right around. Packed a small daybag with essentials like passport, phone charger, etc, and caught the KLIA Ekspres back to the airport. Security was super quick, and the domestic gates are a short walk away…through the duty free shops of course. I’m not sure I understand the point of duty free shops for a domestic concourse, but it is what it is.

First stop was the domestic Malaysian lounge, which was a sad, sad place. A small buffet that looked like the food had been sitting there for hours, and several kids running around loudly screeching. I opted instead to walk around the rather small (but long) concourse plane and people spotting. At least the view of our plane for Penang from the lounge was fantastic:

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No spitting in the drinking fountain!

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At the end of the terminal two 747s were parked. Malaysia has been “hunting” for the owners of these abandoned planes since December, 2015! SWIFT Air claimed to own them, but apparently Malaysia doesn’t believe them, and now 8 or more months later, they still sit. I mean really, how do you forget you own a 747?

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Back towards our gate, the thunderstorms were rolling in, and things were looking ugly for an on-time departure.

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Torrential rain, thunder, and lightening started shortly thereafter. Of course, neither rain, nor snow, nor other mysterious circumstances shall stop Malaysia Airlines, so we boarded and pushed back right on time!

Malaysia Airways flight 1152
Kuala Lumpur, Malaysia (KUL) to Penang, Malaysia (PEN)
Depart 16:20, Arrive 17:20, Flight Time: 1:00
Boeing 737-800, Registration 9M-MSG, Manufactured 2013, Seat 1D
Miles Flown Year-to-Date: 126,311
Lifetime Miles Flown: 2,315,448

Flight was completely full in both classes, but fantastic flight attendant in business offered a pre-departure of anything you’d like. Including nice warm Diet Coke…

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After a super turbulent climb out there was even a meal on the short flight! It wasn’t anything special, but those bread rolls were super addictive!

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Landed in Penang right on time, and went straight to the gate agent to ask about changing my reservation. My flight back to KL was scheduled about 3.5 hours later, and was the turnaround of the next flight. He was super helpful, could see me checked in on the next flight, and was happy to move me to the one leaving in 40 minutes…but did remind me that there wasn’t a meal catered for me, haha! Score, I could arrive back to KL three hours earlier and get more sleep before my early flight!

The domestic departures hall in Penang:

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Our gate today B1 was apparently a fragrance and cosmetic wonderland:

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There was a crew change in Penang, so unfortunately didn’t get to go back with the same wonderful crew.

Malaysia Airways flight 1155
Penang, Malaysia (PEN) to Kuala Lumpur, Malaysia (KUL)
Depart 17:55, Arrive 18:55, Flight Time: 1:00
Boeing 737-800, Registration 9M-MSG, Manufactured 2013, Seat 1A
Miles Flown Year-to-Date: 126,512
Lifetime Miles Flown: 2,315,649

Who needs a catered meal when right next to your gate there’s a Starbucks! I like Penang Airport already!

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Even better, there were only two passengers in business class on the return flight so I had an empty seat next to me:

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With that, there’s not much to tell. Super uneventful flight, and I even made it back to the Le Meridien with ten minutes to spare before happy hour ended in the lounge. Even better, the super friendly agents kept the lounge going an extra thirty minutes since there were so many people still around. I have to give high marks to the lounge staff, they really made this hotel extra welcoming.

Everything had worked out well with the side trip to Penang, and now the trip was coming to an end. Next morning, early morning flight to Hong Kong with Cathay followed by a long lounge break and flight to JFK in first…

Aug 102016
 

Grabbed an Uber from the W Hotel to BKK in order to catch my onward flight to Kuala Lumpur. So, why Kuala Lumpur? Mainly because I had gotten an incredible fare out of Penang, Malaysia back to Toronto which meant I would need to visit KL for a night on my way to Penang to start the new ticket. Malaysian check-in at Bangkok was super efficient, and there was no line for passport control or security. Soon I was in the main terminal where I love this piece of Thai art:

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Malaysian uses a contract lounge by Louis Tavern, with several cardboard cutout agents greeting me for my visit. Yee haw VietJet!

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The lounge was…unimpressive. Plenty of things to drink, and a bare few nibbles. It’s my one complaint about the lounges in general (including the Thai lounges) at this airport and that is that it’s hard to get anything substantial to eat from them if you’re hungry. Having recently had breakfast I wasn’t interested, but if I was there wasn’t much other than a few snack foods in the lounge. The lounge was nicely cooled but also rather small with most of the seats taken. Plenty of power outlets, but after 15 minutes of listening to two obese Australian gentlemen bragging about their…conquests…in Bangkok I decided to head to the gate early.

I remember when these routes in SouthEast Asia were operated by widebodies as recently as ten years ago. Unfortunately, these days 737s do lots of the heavy lifting. Our bird for the short flight was already at the gate being catered when I arrived:

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Boarding was as orderly as possible in Bangkok, and the flight was completely full with every seat taken.

Malaysia Airways flight 789
Bangkok, Thailand (BKK) to Kuala Lumpur, Malaysia (KUL)
Depart 14:15, Arrive 17:25, Flight Time: 2:10
Boeing 737-800, Registration 9M-MLM, Manufactured 2011, Seat 2C
Miles Flown Year-to-Date: 126,110
Lifetime Miles Flown: 2,315,247

Pre-departure of water or juice was offered, and as soon as we were up in the air appetizers were delivered. The salad was amazing (anyone know what it is?) and garlic bread is always a winner with me. The big downside, Malaysian no longer serves alcohol on “regional” flights. Come on, how cheap can you guys get?

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Green curry chicken as a main…it was relatively tasty:

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Other than that, how much can you really say about a 90 minute flight on a 737? Reasonably tasty meal, no alcohol, but crew were happy to provide water and drink refills whenever requested. Overall, a solid experience. We landed in KL right on time, and fortunately in the main terminal so there was no need to wait for the train to take us to immigration. Unfortunately, when we arrived at immigration it was absolutely slammed. Talking to some others, they had been in the queue for over THREE HOURS. Even the business class/diplomat/CIP line was long, and I ended up waiting more than 30 minutes to clear.

After clearing, it was off to the KLIA Ekspres train for the 30 minute ride into the city. I had purchased my tickets through their iPhone app earlier, and with this got a 10% discount. The discount was even higher at 20% if you paid with a MasterCard. Scanned the QR code from the app on the turnstiles, and voila…nice and easy. Definitely recommend this method for anyone visiting KL. After a short ride we were at KL Sentral station, and it was a short walk across the street to the Le Meridien hotel. The Le Meridien and Hilton hotels share an entrance, and are essentially joined on the ground level. I had stayed at the Hilton before, but decided on the Le Meridien this trip.

Front desk checked me in, and told me I’d been upgraded to a newly renovated room on the top floor….going up…

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It was cocktail hour by the time I arrived, so I headed down to the club lounge. There was a huge buffet spread as well as complimentary drinks. More than enough food to make a dinner, and I ended up staying for a couple of hours until they closed it. I was tired from a few long days of travel, so not much in the mood to head out. Plus, it was pouring rain, so going outside really wasn’t an option. The first of several snack plates:

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View of KL from the lounge:

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View of KL from my room:

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With that I called it a rather early night. I wanted to get out and explore in the morning before going to Penang, so rested up and took it easy. It was also arctic cold in my room, and soon I settled in for a long hibernation…

Aug 092016
 

Up early, enjoyed a bit of breakfast (and of course some Starbucks) and checked out of the hotel. The St Regis Mumbai was absolutely fantastic, went above and beyond for me as a platinum member. However, when checking out, like at many hotels, they asked if I wanted to be billed in my card’s home currency (US Dollars) or Indian Rupees. I replied rupees, and received a receipt showing the same. However, the charge posted in US dollars, with an exchange rate nearly 7% off from the market rate. This has taken a chain of 22 emails to correct, and has marred my impression of this property. I’m sure it wasn’t intentional, but correcting something so easy shouldn’t take such effort. Sure, it was only about $35 on the exchange loss, but it’s also the principle. Now, waiting to see if they’ll comp some Starpoints for the annoyance of 22 emails…

Decided to take Uber Black to the airport, and the nearly 40 minute drive was very comfortable with a friendly driver and was less than $8. Definitely recommended as a way to get to the airport. Fortunately, traffic wasn’t awful and made it to the airport ahead of plan. Picked up my boarding pass from Jet Airways and headed to immigration where things got…interesting.

Upon not being able to find my visa, the immigration agent asked how they had let me in the country. I explained that on previous trips I was told I didn’t need to show the visa because it is in the computer, and how upon showing a digital copy this time I was allowed in. I also mentioned that I will of course carry the physical visa on future trips just in case it is required. He wasn’t going to have any of this, and escorted me to the supervisor’s room, who was equally incredulous, and told me there was no way they could stamp me out of India without seeing the physical visa.

Eventually, I asked: “ok, so you won’t let me out of India because I don’t have the visa, and without leaving India, there’s no way I’ll ever be able to physically produce the visa. So…I assume you’ll be granting me a permanent resident visa since you’ll refusing to ever let me leave the country?” This seemed to confuse them even further as the mental gymnastics became more and more difficult. They couldn’t make logical sense of what they should do next…so eventually relented and told me to make sure to have the visa next time!

That sorted, I had time to stop by the lounge very briefly for a bit of planespotting and a glass of wine. The lounge was rather nice, and had waiter service at the tables. They were probably some of the friendliest lounge waiters I’ve ever encountered too and seemed very disappointed when I declined a refill of the already generous pour of wine:

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Off to the gate, where the crew was just arriving 30 minutes before departure. Looked like we would depart slightly late…

Jet Airways flight 60
Mumbai, India (BOM) to Bangkok, Thailand (BKK)
Depart 12:50, Arrive 18:50, Flight Time: 4:30
Boeing 737-800, Registration VT-JGV, Manufactured 2007, Seat 3D
Miles Flown Year-to-Date: 125,356
Lifetime Miles Flown: 2,314,493

I had actually purchased the last seat in business, and coach was full as well. It would be a very packed flight to Bangkok. Printed menu for the flight:

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No pre-departure beverages were offered, but nuts in perhaps the most festive bowl I’ve ever seen in 737 business class and wine were offered shortly after takeoff:

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The salad was quite unusual with beans and onions in it, but rather tasty. Nice mini salt and pepper shakers too:

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Went with the Murgh main (since we got the lunch menu) and it was extremely tasty, and served with plentiful sides:

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Cheese plate was decent, but I really wonder what the point of that sad little piece of lettuce is:

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Finally an orange yogurt mousse for desert, which was very tasty:

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Other than that, a nice uneventful flight. There was hourly water service after lunch, and flight attendants were happy to help whenever asked. Overall, it left me with a good impression of Jet Airways as a very solid choice for a short regional flight. It’s too bad they don’t do much longhaul any more, as it looks like they would likely offer a competitive product based on this short flight.

Relatively short walk to immigration upon arrival in Bangkok, and decided to use the AOT taxi service to get to the hotel. I hadn’t been to Bangkok in over 5 years until this past year, and now this was my fifth time this year. It’s funny how things seem to go in cycles! No traffic at all, and arrived at the W Bangkok in a bit under 30 minutes. I had had several good stays here earlier in the year, and was looking forward to this one. No upgrade this time because they were full, and when I arrived in the room it was extremely warm:

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While the room cooled down, I headed out to meet a friend for a delicious dinner of extra spicy pad thai:

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…finished with even tastier mango and sticky rice:

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Unfortunately, when I got back to the room it was still 23.8 degrees, and wouldn’t cool further. I went to the front desk and asked to be moved, and was informed they were completely sold out at that would not be possible. They did send maintenance to the room to look, but they informed me it was working just fine. Based on the fact that all my previous rooms in this hotel had been much cooler, that couldn’t be the case. It was 23.2 by the time I woke up – barely cool enough for sleeping – so clearly something was wrong.

At least I had the amazing breakfast buffet to look forward to. On all my previous stays the breakfast room had been empty to maybe 50% full, but for some reason this time the place was absolutely packed, with most of the guests speaking Mandarin. It appeared there was a large group/package tour staying in the hotel, and it was not a group of frequent international travelers. Witnessed people using hands to pick from the buffet, children running around, and one man spitting on the floor in the middle of the buffet area. I pointed it out to the staff, who in the usual Thai fashion smiled and said they would see what they could do…but nothing was done.

Added to this, the quality of the buffet was also down significantly in just the past few months. Very limited fresh fruit (which had been plentiful before) and a reduced variety of dishes overall. Not sure if this was due to the large package group picking things over, or the hotel actually cutting back, but it was a major disappointment when I used to consider this the world’s best breakfast buffet. Oh well, things change… I’m not sure if I’ll choose the W again my next trip, as Bangkok has so many fantastic hotels that I don’t see any reason to stay in one that is disappointing in any way.

…that was easily fixed by grabbing Starbucks next door with some work colleaguers, where apparently asking my name is more difficult than just writing the Under Armour logo on my cup to identify me:

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After coffee my all too short stop in Bangkok was over, and it was time to head on to Malaysia to begin the trek home…

Aug 072016
 

Since I hadn’t heard anything from Etihad four hours before my flight, I called to check the status of my car transfer. Since the booking was made less than 24 hours before flight, I was advise they couldn’t guarantee the car, but would see what they could do. When I called at 9am, they assured me that yes, the transfer was scheduled and would be there at 10am. 10am came and went. 10:15 came and went. At 10:30 I gave up and called an Uber to the airport.

Arrived in the first class check-in area, and first thing I asked was what had happened with the transfer…she made some phone calls, and “yes, the car came to get you…at 6am.” Um, seriously? You sent a car for me eight hours before the flight? First off, it’s not true because they would never send a car that early, and second, why did they then tell me 10a when I called? Complete confusion on the part of Etihad, and makes three for three the amount of times they failed to show up to take me to the airport as promised. Completely unreliable.

Anyways, moving onto check-in, the agent starts paging through my passport. “Where’s your visa?” I have a ten year multi-entry India visa, in another passport. The agent presses on “but I need to see it.” Now, time for a bit of background. A few trips ago, in Delhi, the agent told me “why are you showing me that? I can see your visa in the computer, there’s no need to bring it and show it every time.” So, I haven’t My last three trips to India, no questions at all on the visa. But, this agent wouldn’t budge. To the point she had supervisors calling the Indian Embassy. They were standing firm. No visa, no checkin, no flight.

So, I asked her “if I’m transiting, I don’t need a visa. If I buy an immediate ticket out of India will you check me in.” Her: “no, because we know you will attempt to stay in India.” But yes, I will attempt, and if they tell me no, I’ll go right back out on the connecting flight. I even bought a one-way on Air India from Mumbai to Colombo, departing three hours after arriving in Mumbai. She wouldn’t budge. “Ok, I will go to Colombo, not try and go to immigration, and will sort out the visa from there.” Exasperated, she finally gave up, and agreed to check me in.

This had wasted nearly two hours of time, which meant I only had 15 minutes to enjoy and check out the new Etihad First lounge. I will say, this is the one part of the Etihad ground experience that was amazing. I had a perfectly lovely former flight attendant dedicated to helping me out, and she saw to it that I got some champagne, pronto:

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Bar/lounge area of the Etihad First lounge:

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I shared my check-in experience with her, along with my poor experiences with the limo service and in flight service where they frequently run out of food options. She was very pleasant and genuine, and it was nice to finally be able to experience a bit of actual service with a human touch on Etihad. Of course, there was also a huge downside to a lounge. There was a group of about 10 Etihad staff having a rather loud meeting in the lounge – seems an extremely weird place to be having a meeting but it appeared to be some kind of training. Mid-day was a rather quiet time in the lounge so maybe it was the best time if they had to do it, but still just seemed a bit…unclassy.

Rather long walk to my gate, the very last one in the terminal, and soon it was time to forget all the stress and enjoy the A380 experience. Of course, I was asked to show the visa again at the gate, but showing the connecting ticket was just fine for them. The boarding area was an absolute madhouse, and boarding had already begun when I reached the gate. The agent was fantastic when he saw I was in first, and actually escorted me down the long jetway, actually pushing other passengers waiting in a long line in the jetway aside so I could go past.

Etihad flight 204
Abu Dhabi, United Arab Emirates (AUH) to Mumbai, India (BOM)
Depart 14:10, Arrive 19:20, Flight Time: 3:40
Airbus A380, Registration A6-APE, Manufactured 2015, Seat 3K
Miles Flown Year-to-Date: 123,471
Lifetime Miles Flown: 2,312,608

Very nice welcome aboard with champagne, dates and arabic coffee:

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Forget the stress of the whole limo/check-in drama with Etihad, and enjoy relaxing in the A380 apartment:

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Unfortunately I didn’t have all this space for a 14 hour flight to Melbourne as planned, but 2.5 hours to Mumbai would have to do:

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Full menu for the short flight:

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Our captain today was SMOKIN’ hot!

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Shortly after take off cashews, mixed nuts, olives, and more champagne:

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Arabic mezze to start…relatively tasty:

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By this point, the WiFi was also up and running, and I sent some emails back home to see if I could at least get a scan of my visa. Thankfully, less than 30 minutes later, a friend had found the passport for me and taken a shot of the visa, so at least I had photographic proof of the visa, if not the actual visa. Oh, and if you think I’m bad with all the photos, the guy in the apartment across the aisle had a go-pro set up to record his entire experience, lol:

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Since it was so good the last time I’d had it, I got the biryani for a main and the in-flight chef insisted on making me a salad to go with it. Delicious once again:

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Fortunately, this time, they didn’t run out of cheese, although the selection was quite on the disappointing side:

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Couldn’t resist a bit of ice cream and arabic sweets…were also super tasty. Not sure what flavour the ice cream was, but tasted a bit like speculaas and was super tasty:

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Panoramic shot of the suite:

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Unfortunately the flight went by all too quicky and we landed in a very stormy and rainy Mumbai as the sun was setting. See, when I woke up and decided going to Mumbai sounded like fun I’d forgotten to do any research and had arrived in the middle of monsoon season! Our A380 from the gate upon arrival:

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Headed down to immigration where the business class line was pretty short, and handed him my passport…and waited. Eventually, he asked, where is your visa? I told him I have a 10 year visa in another passport, and no I don’t have it with me, it should be in your computer. He seemed completely confused…either Mumbai does things differently or something has changed. So, I offered him my phone with the picture of the visa, oh piece of cake, that’s plenty, here you go, welcome to India!

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Even a bigger surprise, when I left the airport, the Etihad drivers were all there…but none for me. So I asked one of them if there were any other drivers…he asked my name and I told him. “OH! FIRST CLASS!” were his next words and he called another driver who was apparently waiting right outside for me. Apparently, not only did Etihad get the transfer right this time, but first class gets better cars or something. Was a very nice ride of maybe 30 minutes in spacious air conditioned comfort and soon we were arriving at the St Regis Mumbai. Before this trip I’d never stayed at a St Regis before, and now this was to be my second time in a week…and a huge surprise awaited me with a giant two bedroom suite. The living/dining area:

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Full kitchen as well:

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Another shot of the living/dining room area:

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At first I was worried when I saw I’d been given a room with two beds:

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…but at least it has a nice bathroom:

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…but wait, there’s a second bedroom as well!

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…with its own bathroom:

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Got a fantastic night of sleep, and enjoyed the view from my room in the morning:

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Headed down to breakfast first, and it was a huge buffet, but the place was absolutely packed. There were probably 200+ people eating, and the place felt like an absolute madhouse. There were also lots of large families with children running around, not what I would have expected at a St Regis. Had a small bit to eat, and then found out…just next door…was Starbucks! I decided to get my caffeine there before continuing on with my day.

Managed a good day of work, which was good because spending much time outside didn’t really appear to be an option since it was torrential downpours pretty much all day…then the rain would stop, sun would come out and bake in the humidity….just in time for another downpour. I did get out for a bit of a walk as well in between storms, but other than work it was a pretty uneventful day.

Oh, and on top of work, I did manage to decide what I felt like doing next…heading to Bangkok!

Back to the St Regis, and up to the top floor bar where they supposedly had a happy hour for platinum and suite guests. There was a snack menu, as well as anything you wanted to drink. I decided to go with the pan fried dumplings and some Indian red wine which wasn’t bad:

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…this may have been repeated a few times. The weirdest part was when I left, then told me I had to sign. Ok, fine, and then they brought me a bill….for nearly 9,000 rupees – or nearly $150! I was assured I didn’t have to pay it, they just needed the bill for “internal bookkeeping.” Ok, fine by me. Who knew a few glasses of wine and three small appetizers could cost so much….more than the room even! With that it was off to bed, because I had to get up relatively early to continue on to Bangkok the next day!

Aug 042016
 

The Almaty airport has to go down as one of the worst major airports in the world. First, you scan your bags, and then proceed to the check-in area. Etihad staff were quite nice, and when I asked if the flight was full in business class today, they couldn’t understand. Switching into Russian he said “oh no, there are only two passengers, but economy is very very overbooked, so it will be full.” Great, just my luck, 14 people getting for free what I paid extra for. Oh well!

Through passport control and security, and into departures. Departures is one large hall with one lounge, a few cafes and smoking lounges, and a large duty free shop. At least I was able to get some caffeine duty free while I waited:

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I’m quite amazed that for such a modern city with such so many high end luxury malls, Starbucks, and tons of international brands, the airport is so poor. In the business lounge, you get two drink coupons…but not valid on alcoholic drinks! Only coffee, tea, juice, and water…and only two of them. Probably the poorest excuse for a business class lounge I’ve seen at a major international airport. Only Abidjan was almost as bad. To its credit, it did have reasonable AC which almost kept it cool…and compared to the departures hall that was very welcome.

Walked over to where my bus was boarding from (since everything here is a bus gate) and there were only like 50 people waiting….and then, looking over to security, it was obvious what had happened. There was a group of 100+ Indians clearing connecting security. It was a large sports team that was coming from Uzbekistan and just connecting, which explained why the flight was so oversold. On the bus to the plane, we passed the very unfortunately named SCAT Airlines:

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Etihad flight 297
Almaty, Kazakhstan (ALA) to Abu Dhabi, United Arab Emirates (AUH)
Depart 17:20, Arrive 20:25, Flight Time: 5:05
Airbus A319, Registration A6-EIE, Manufactured 2003, Seat 3D
Miles Flown Year-to-Date: 122,245
Lifetime Miles Flown: 2,311,382

It was easy to determine which plane we would be on, as Etihad only has one A319 with business class. Fortunately, it was on time, and we boarded right on schedule. Pre-departure beverages were offered, and champagne was no problem:

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Printed menus:

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The mezze starter was rather tasty, and great presentation for a narrowbody flight:

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The lamb tikka was delicious, and went quite well with a glass of wine:

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Chocolate cheesecake dessert was nothing special, but went well with red wine:

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The flight took a very roundabout route, presumably to avoid Afghan airspace:

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Not terribly much to say about the flight. Five hours is a bit long on an A319, but Etihad gives plenty of legroom, way more than US carriers do on a narrowbody. Only one of the free upgraders was a bit obnoxious, constantly putting his bare feet up on the armrest of the woman in front of him. Oddly enough, despite banging her arms with his bare feet repeatedly, she didn’t seem to mind at all.

No line at immigration which was nice, so it was off to the Etihad Chauffeur service to get a drive to the hotel. No wait at all, unlike my last time, and was in the car and off instantly. About 20 minutes later, checked into the Aloft Abu Dhabi. I had stayed there a couple months prior, and been really impressed for an Aloft. This time, wasn’t as good. The staff seemed a bit overworked and puzzled, and not quite sure how to do their jobs. They were incredibly nice, but it was just a little bit off. As an example, previous visit they had offered two complimentary drink coupons. This time, it was one. When I asked for a second, she said, “oh, well, I guess that is ok.”

At least they upgraded me to a larger room, same type as previously, and the AC operated on arctic:

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Typical functional Aloft washroom, but plenty spacious:

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Nice selection of little cakes was waiting in the room:

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Decided to head upstairs to the top floor sports bar and enjoy my free drink coupons. Apparently, they were about to show games from the European Football championship and the floors were covered with tacky green fake grass and there were flags everywhere. Did enjoy a couple of beers, and then headed back to call it a night just as all the football fans were beginning to show up.

Woke up, went downstairs, and enjoyed their rather large buffet. It’s no St. Regis, but for an Aloft it was rather amazing. I’ve been rather impressed overall with Aloft properties – they’re at a lower price point, but not as old and run down as many Four Points. I’d be happy to stay in one again.

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Elevator up to the room encouraged me to take a selfie, and always one to listen to elevators, I complied:

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This is when disaster struck in the form of a notification from TripIt. Apparently my flight from Abu Dhabi to Melbourne had been delayed. Opened up Etihad’s website to look…and it was delayed seven hours! Instead of a 5pm arrival into Melbourne in time to do a planned dinner and evening with friends, I would be arriving at midnight! Did lots of frantic research for the next couple hours using Etihad’s website along with FlightRadar24, FlightAware, and a few other tools to map out Etihad’s fleet of A380s. Fortunately there are only eight of them, so it was easy to tell where they were coming/going from.

Etihad flies the A380 to New York JFK, London, Mumbai, Sydney, and Melbourne. I was able to trace the delay to one of the A380s going mechanical in Melbourne, and being out of service for over 48 hours. They seemed to be trying to run all flights with just seven planes, which meant JFK was delayed as well…by 14 hours! Apparently JFK and Melbourne worked best, because the other routes were still operating on time. I waited a couple hours to confirm the two A380s that COULD help me leave near on time did leave (to London and Mumbai) and once they had, it was set. My delay officially meant the point of my going to Melbourne was moot and while I considered still going, it just wasn’t going to be worth it.

So, I did what I’ve never done before: canceled all my onward flights, and decided to throw caution to the wind and live in the moment.

Called the front desk and extended my room for one more night since it looked like I wouldn’t make it out. Then, it was time to start thinking where to go next. But first, caffeine would be needed. Headed off to Yas Island Mall, where Jerab got some Starbucks:

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Now, all together please, say YAAAAAAAS!

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Back to the hotel after a couple hours and started to sort out a plan. I really wanted to try the A380 apartments again, and it looked like I could do that if I headed to Mumbai the next day. So, why not! Decided to book a ticket to Mumbai and go to India for a few days…from there, who knew where the rest of the trip would lead me!

Headed back up to the sports bar planning to get a burger or something for dinner, but was promptly refused entry for wearing shorts. Sports Bar apparently means classy in Dubai, so back to the room to put on some trousers and headed up. I began to wish very quickly that I hadn’t. The place was filled with smoke and eastern european women that I had a hard time telling if they were expatriates, flight attendants, or what. I was like some trashy eastern european nightclub in there…and so bad I couldn’t even stay for a beer there was so much smoke.

This is where Aloft continued to lose me. Apparently, room service also isn’t a thing at this property. You can get something from the takeout cafe and have it brought to your room for a small charge, but you actually have to go down and pay for it yourself…then they will bring it up for you if you want. Overall, it was beginning to feel much more like the budget experience I expected and less like a nice relaxing stay…next morning it was up, and hopefully my car would show up to take me to the airport…